Twine Pro
Twine Pro: Make changes to your subscription
To make a change request, you'll need to complete this form Make changes to Pro subscription Here are the details we need to process your request: E-mail address associated with your Twine account Twine username Request type: Cancel an annual subscription / Cancel a monthly subscription / Move from annual billing to monthly / change payment details Reason for canFew readersWhat is Twine Pro?
Twine Pro is a paid subscription service that is an addition to a standard Twine account. Twine Pro is made to benefit freelancers to help win more work. We offer this service at an additional cost to bring you a whole host of additional features to your Twine experience. So what are the benefits? More visibility to clients - Increase your chance of being hired by 30% by being featured above regular freelancers in client searches. Get shortlisted by Twine - Get included in recoFew readersTwine Pro: How to be promoted on Twine's Instagram
We love seeing all the paid work you get hired for every day. That’s why we’re introducing an opportunity to get your work promoted and your name out there as a designer. We have over 1 million Instagram followers. We want to give you access! We’ve added a new benefit to the Twine Pro account: Instagram promotion. When you sign up for a Twine Pro annual account, we’ll promoteFew readersHow to upgrade to Twine Pro
Step by step guide on how to upgrade you Twine account to a Pro subscription: Log into your Twine account Click the 'Upgrade to Pro' button in the top right of your screen Choose between monthly or yearly billing - Note a 25% discount is offered when yearly billing is selected (https://storage.crisp.chat/users/helpdesk/website/c3a8aebab58b8800/screenshot-202Few readers
Getting started
Freelancer FAQs
This article is a collection of our freelancer Frequently Asked Questions. How does Twine work? Twine is a community and freelance marketplace for creative, digital and marketing freelancers. Showcase your work to clients with your Twine portfolio. Network with other influential creatives and collaborate on side projects. Find freelance jobs, chat with your client, and safely receive payment through Twine. Work flexibly with clients and bill accorFew readersHow do I activate my account?
When you sign up to Twine, you will need to activate your account. What’s an activation email? When you sign up for an account, we send an e-mail to the address you signed up with. It’s a spot check so we can make sure we have the correct address. This is very important to be notified when new jobs are posted on Twine. You will only be notified of these jobs once you've activated your account. I've not received the activation email? The e-mail is usuallFew readersI can’t log into my account
Make sure you're using the correct email address and password. If you're still having trouble signing in, follow these steps to reset your password: On the sign-in page, click the blue 'Forgot or lost your password?' text link. Enter the e-mail address that you used to sign up with (if you signed up with Facebook or Twitter, this will be the email address that you use to sign in with them) and hit send. You'll be sent an email with instructiFew readersSigning up to Twine: External Outreach
Twine is a global community and freelance marketplace for creative, digital and marketing freelancers, and has 380,000+ creative freelancers across the platform. You're reading this because you've got great skills, and we've therefore reached out to you externally regarding a particular role. To proceed with next steps (setting up your profile, contacting the client, and ultimately being hired) have a read through the info below: How does Twine work? Twine is an open-platform, free toFew readers
Portfolio
How to: Edit my portfolio
An up to date portfolio is crucial to provide as much information as possible to clients and help you get hired more often. The blue banner at the top of your page detail which criteria are needed to achieve Medium and High rankings. Once a high ranking is achieved, the banner will disappear! This guide below will show you step by step how to update every section of your portfolio. Change Your Profile Picture (https://help.twine.net/en/article/changing-a-profile-picture-m3gkds/?buPopularHow to: Add examples to your portfolio
Making your portfolio look visually stunning is really important to impress and client and win work from them. This is particularly important for visual freelancers, such as designers, videographers, illustrators and animators, but it's also important for other types of freelancers such as musicians, marketers and developers. Your profile will not reach high ranking unless there are enough examples: Design or Illustration: 6 examples Music or Photography: 3 examples Video or Animation: 1 ePopularChanging your location
Hover over an introduction section and click on the pencil icon on the top right corner. This will allow you to edit your location and other details in this section. Click 'Save' when done. If you've added your location but the ranking banner hasn't updated, we recommend refreshing the page and entering this information again.Some readersChanging a profile picture
When in your portfolio, click on the profile picture icon. Choose from your profile pictures, crop it and click 'Done'. Use a real image of yourself if you can. Client tends to engage better knowing you are a real person. We recommend leaving a border around the cropping area to ensure your image is correctly uploaded. We also recommend avoiding using layered PNG images with transparency.Some readersAdding a Cover Image
Cover image is an important visual of your profile that can show the potential client your character, skill or simply pique their interest. To upload a cover image, just click anywhere on the cover and upload the image. We recommend uploading a dark / one colour image rather than a light one to make your introduction text clear.Few readersFreelance Roles
Freelancer roles are the areas in which you specialise. Click on the roles under your name or follow the blue banner on top (if new account) to add your freelance roles. Click 'Save'. Add up to five individual roles.Few readersImporting Testimonials
Testimonials help potential clients know if you are a recommended creative. You can request testimonials from your previous clients via e-mail. Scroll down to the 'Testimonials' section and click 'Manage your testimonials'. You can then choose to request a testimonial via e-mail.Few readersListing Skills & Experience Level
Scroll down to 'Skills' section. Hover over the section, click on the pencil icon and add all the tools or software you work with. After adding skills, these skills will appear in the Experience Level section. Don't forget to add your experience level.Few readersCreating a display name
Your display name will be listed not only on your portfolio but also alongside pitches sent to clients. Click on the name listed on your portfolio and enter a display name. Click 'Save'.Few readersHow to: Delete an upload
To delete a project you need to go to your Manage Uploads which is located in the drop down menu of the main navigation bar (the button is your profile picture). If you're using our website on your mobile device, you can find manage uploads in the menu. Now you are on the Manage Uploads page, clickFew readersUpdating your bio
Your bio is the core of your profile. It will have information about you, your experience, previous projects and how you approach your tasks. To update your bio, scroll to introduction section and click on the pencil icon on the top right side. We recommend writing your own. If you're in need of inspiration, access the templates provided by Twine. Click 'Done' to save it. Important - first 105 characters of your introduction will appear on your cover photo! We highly recommend checkFew readersAdding Industry Experience
Add the industries you have delivered projects for. Scroll down to find Industry Experience section, hover over and click pencil icon to edit.Few readersNon-specialised jobs & the Freelance Gig skill
Twine is primarily a platform for creatives to find freelance work within their chosen specialisms. Clients write a job brief and answer a few questions to create a job post, the post is reviewed by the Twine team made live on the platform. Each job posted is associated with a particular creative role, and, assuming your Twine notifications are switched on, you’ll receive an email alert about anything relevant to you. However, what about those jobs that don’t require a particular specialism?Few readersAdding Language, Education & Qualifications
To add or edit your language, education and qualifications, scroll down to relevant sections in your portfolio, hover over and click pencil icon on each of the sections. You can also select the fluency of your language!Few readersHow to: Change the order of your uploads
In your portfolio, scroll down to your examples and click the grey arrow on the top right of each example. Select Move up or Move down to change the example order. This will save automatically. If the changed order does not save, please report the issue to Twine team via chat icon on the bottom right side of this page. Need something else? Check out these related articles: How to: Edit my protfolio HoFew readersWhat is the minimum quality for audio, video and images?
We currently have minimum requirements during the upload process to ensure all projects seen by users are of a high quality. Video We allow you to add projects of any quality on Twine, but we do restrict what projects will be streamable (playable in the browser or app without needing to download the file). Video projects without a stream will only be downloadable. Although there are no minimum resolutions or bitrates, we recommend higher than the following: resolution of 480Few readers
Interacting with clients
Why can't I apply?
To apply for a job, you need to be a Twine member to contact a client on Twine. To sign up for free, go here: www.twine.net/signup If you are already a member, you can sign in here. Jobs are open to receive only one pitch from a free member If you’re not able to submit a pitch this means the limit has been reached, and one free member has pitched on the job.Some readersHow To: Get Your Pitch Approved
We know the time and thought goes into every pitch on Twine, and nothing is more frustrating than having that pitch not pass the Twine vetting process and ultimately not reaching the client. Here is a breakdown of the criteria we use in order to vet pitches, and how you can ensure your great work is seen by clients: Pitch messaging: The message you write to the client is the first thing they see and needs to represent who you are as a creative freelancer. Reading the pitch is the fFew readersUse Twine messages to communicate with clients
There are lots of other great ways to communicate over the internet, so why should you use Twine messages? Twine messages are very important as a record of the scope of the job or the project requirements. This is a clear communication stream that will help you if there are any disputes. Once you've agreed project terms have been hired by the client, you are very welcome to share direct contact details. We highly recommendFew readersHow To: Contact a client on a job
To contact a client on a job you need to be a Twine member. You can sign up here for free. To apply for the job enter your details on eligible jobs, enter the form in "Contact Client". This will use one pitch of your monthly limit. But first, you will need to make sure you've set up your account. Steps to complete before you can contact a client: Make sure you have activated your account (https://help.twine.net/en/article/how-do-i-activateFew readersWhat are pitches?
A pitch is your initial message to a client about a project. This is how you apply for the work. Every Twine member gets 15 free pitches per month, Pro members get 50. When you send your first message to someone new for the first time you’ll use one of your monthly pitches. Any replies or messages to people that you’ve already contacted are free and unlimited. That’s it, simple. First message to a new person = 1 pitch, all other messages are freeFew readersHow do I send files on Twine?
To send files to your client, all you need is a Dropbox account or a URL link to wherever your file is stored (eg WeTransfer, Google Drive, OneDrive etc). Upload your files to your preferred file-sharing site, copy the link, then head to messages on Twine and share it! We recommend initially sharing watermarked draft files with your client, and final files on confirmation that your payment has been issued. If your files are password-protected, make sure to remember to provide your client witFew readersWhat are public questions?
Clients don’t always add all the necessary details to their project description. Sometimes they just don’t know what information to include. To help you out you can ask the client a public question about their project before you contact them. The client will then post a public answer. You will be notified by email when they respond. Once you have the information you need you can contact the client if you want to work together. You should use public questions in these scenarios: When you’Few readers
Payments
Payment Methods & Transaction Fees
We offer a range of pay-out methods to ensure members of our community across the globe can get paid for delivering projects through Twine. US Bank Transfer (ACH) UK Bank Transfer (Faster Payments) EU Bank Transfer (SEPA) International Wire Transfer (SWIFT, wire) Payoneer PayPal OutVoice To use any of these payout methods you need to update it in your Settings under Payments & Subscriptions.PopularHow do I add my payout details?
Twine freelancers can be paid out via Payoneer, Wire transfer, UK bank transfer, PayPal or Outvoice. Access your settings page here to update your payout details. Did you know? Twine freelancers can avoid transaction fees with Pro Other useful articles: Payment types: Vault, Direct and Bill (https://help.twine.net/en/article/payment-types-vault-direct-bill-r4kxxs/?bust=167Some readersTwine Payments: Vault, Direct & Bill
Before being hired for freelance work on Twine, it's necessary to come to agreed terms with the client. These terms should define project deliverables, property rights, deadlines, and payments terms. To make a hire on Twine, the client is required to make an upfront Vault payment to secure the freelancer to work on their project. This payment is held by Twine, and paid out when the client chooses to manually release it, or after a period of 90 days. Once the initial payment is released, cFew readersHow To: Set Payoneer as your payment method on Twine
Take the stress out of getting paid, with Payoneer. Fast - Access your funds in 1-3 business days Global - Available in over 200 countries and territories Local - Receive funds in your local currency Low-cost - The more you earn the less you pay – up to 2% Supported - Real time email notifications when your funds arrive Follow these steps to update your payment method to Payoneer: Access your Account Settings tab, and scroll down to *Payments & Subscriptions.Few readers
General Advice
Contact us
If you need help or would like to discuss something, our team is currently able to respond 7 days a week, 9:00am - 5:30pm (UK time). Simply get in touch via chat icon on the bottom right corner of the screen: You are welcome to send us a message outside of these hours, and we will do our best to get back in touch with you as quickly as possible. Alternatively, you can contact us aPopularHow To: Report bad behaviour on Twine
At Twine, we do our utmost to prevent unkind messages, harassment or spam on the platform. However, we understand that sometimes this isn't always something within our control. We do not censor messages shared between users, and we therefore rely on our community to flag bad behaviour for us to review. If you find yourself subject to messages that make you feel uncomfortable, or feel are inappropriate, please contact us. Equally, if you come across a post that you suspect to be a spam, let usFew readersHow do I delete my Twine freelancer account?
We're sorry to hear that you want to leave us. If you could let us know why then we can work hard to make Twine better. Simply get in touch through this link, and we’ll remove your account within 48 hours. Delete my account If you just wish to stop received e-mails, you can update your email notifications settings here or read more about how to change your settings hereFew readersTwine Dispute Process
Please ensure you have read and understood our Eligibility for project cancellation before opening a dispute. Please note - Twine is a facilitator of freelance work, and will not act as a mediator between parties. Dispute resolution is largely dependant on mutual agreement between client and freelancer. Involvement from Twine is limited to attempts at re-establishing contact between parFew readersEligibility for project cancellation
This article details the eligibility for project cancellation in the following circumstances: User unresponsiveness Failure to meet agreed project deadlines Deliverable not consistent with agreed project terms Please note that all communication (or attempted contact) refers only to the shared Twine messages between client and freelancer. If a Vault payment has been released to the freelancer, this payment cannot then be refunded. Vault payments are automaticaFew readersReceiving Emails from Twine
As a Twine user, email communication is essential. Making sure everything comes through to your inbox (rather than a spam folder) means you're kept up to date. Be it alerts for freelancers about new jobs in their industry, or the notification received by a client about a great pitch on their project, emails need be coming through to the right place. How to prevent emails being sent to spam: When you receive an email from Twine (for example: the verification email sent upon sign up) youFew readersHow to look out for Scammers
As a freelancer, it's important to be cautious and vigilant when dealing with potential clients or projects. Unfortunately, scammers exist in every industry, and freelancing is no exception. However, with the right knowledge and awareness, you can protect yourself and your business from falling victim to fraudulent activities. In this article, we'll explore some common red flags and provide tips to help you identify and avoid scammers. 1. Vague or Unprofessional Job Postings Scammers ofFew readersHow to: Unsubscribe from emails
Unsubscribe from Job alerts: This will stop notification emails relating to when a job has been posted on Twine that matches your roles and skills. Visit your settings within your account menu at the top right of your page. Scroll down to 'Updates from Twine' Turn off the email toggle for 'Job Invites' Unsubscribe from our newsletter: This will stoFew readers