Twine Pro
How to: Create or Edit Your One-page website
đ To Create Your One-page Website: Visit your settings page Click on the One-page Website option, which will take you to the bottom of this page. Click "Create One-page Website". One-page websites are a feature accessible to Twine Pro members. To gain access, please upgrade to Twine Pro here. âď¸ To View YourFew readersWhat is Twine Pro?
Twine Pro is a paid subscription service that is an addition to a standard Twine account. Our subscription-based approach, Twine Pro, offers freelancers valuable advantages at a lower cost for larger projects compared to marketplaces with high commission-based fees. We understand that a subscription may not suit everyoneâs budget right now, so keep an eye out for regular promotions to try Twine Pro and see howFew readersTwine Pro: Refund & Cancellation Policy
Policy can also be found here - https://www.twine.net/refund-and-cancellation Twine Pro: Refund & Cancellation Policy We strive to provide excellent service and a smooth experience for all our customers. Please carefully review our policy to understand your rights and obligations. *This policy covers all Twine Pro services, including Pro and Premium plans. * Cancellation Policy The Twine Pro service is a subscription service. When you subscribe to this service, a recurringFew readersHow to upgrade to Twine Pro
Step by step guide on how to upgrade your Twine account to a Pro subscription: Log in to your Twine account Click the 'Upgrade to Pro' button in the top right of your screen Choose between monthly or yearly billing *- Note a 25% discount is offered when yearly billing is selected (https://storage.crisp.chat/users/helpdesk/website/c3a8aebab58b8800/screenshFew readersTwine Pro: How to apply a discount code
If you have a discount code for a Twine Pro subscription, follow the steps below to apply it during checkout. Steps to apply a monthly promo code finalise Select the "Monthly plan" Visit our pricing page . Choose the "Monthly plan" option. Ensure you're not selecting the "Annual plan", as a monthly discount code won't bFew readers
Getting started
Freelancer FAQs
This article is a collection of our freelancer Frequently Asked Questions. How does Twine work? Twine is a community and freelance marketplace for creative, digital and marketing freelancers. Showcase your work to clients with your Twine portfolio. Find freelance jobs, chat with your client, and safely receive payment through Twine. Work flexibly with clients and bill accordingly. Can I use Twine? Twine is an open-platform: there is no application process to join. FreeSome readersHow do I activate my account?
When you sign up to Twine, you will need to activate your account. Whatâs an activation email? When you sign up for an account, we send an e-mail to the address you signed up with. Itâs a spot check so we can make sure we have the correct address. This is very important so you can edit your portfolio and be notified when new jobs are posted on Twine. You will not be able to continue or get job notifications without activating your account. How to activaFew readersI canât log in to my account
There are two ways to sign in to Twine: Using your email Using your password alongside your email or password The default way to sign in is via email. You just need to enter your email address and click "Sign in with email". You will be emailed a one-time verification code to this address. Enter this code in the box when prompted. Make sure you're using the correct email address that you signed up with. If this is not working or you have forgotten the email address you signed up with, youFew readersSigning up to Twine: External Outreach
Twine is a global community and freelance marketplace for creative, digital and marketing freelancers, and has 380,000+ creative freelancers across the platform. You're reading this because you've got great skills, and we've therefore reached out to you externally regarding a particular role. To proceed with next steps (setting up your profile, contacting the client, and ultimately being hired) have a read through the info below: How does Twine work? Twine is an open-platform, free toFew readersWhy can't I activate my account?
Trying to activate your account but facing issues. Here are some basic issues you could be facing and solutions. Please do not try to change your email address to solve any issues. You must activate your account first. After reading this article, if you are still unable to resolve the issue please contact our support team via the chat icon at the bottom of your screen and explain the steps you have taken. I have not received the activation email: The e-mail is usually sent withFew readers
Portfolio
How to: Edit my portfolio
An up-to-date portfolio is crucial to provide as much information as possible to clients and help you get hired more often. This guide below will show you step-by-step how to update every section of your portfolio: Change Your Profile Picture (https://help.twine.net/en/article/changing-a-profile-picturPopularHow to: Add examples to your portfolio
Making your portfolio look visually stunning is really important to impress and client and win work from them. This is particularly important for visual freelancers, such as designers, videographers, illustrators and animators, but it's also important for other types of freelancers such as musicians, marketers and developers. There are now two different ways to add examples to your portfolio: New Project New project with files To upload either of these types of project visit your ManagePopularChanging your location
How to: Visit your bio section on your portfolio, click the pencil icon on the top right corner and add your location. You can also edit your bio and day rate in this section Select the location from the drop-down list that appears Don't forget to click 'Save' when done! Tips: The location must be written in English and be in the format of town/city and country. If youPopularHow to Add Embeds to a Project
See this article for details on how to add an embedded image/video to your portfolio description on Twine. For all websites the link can be retrieved from the URL bar at the top of the browser OR hereâs other ways to get the link from the respective service. Once you have the link, simply copy this into your project description and click save. Once saved the link will embed and show the item directly on the page. Youtube On the Youtube Video click the âShareâ button then theSome readersChanging a profile picture
How to: When in your portfolio, click on the profile picture icon. Choose from your pictures, select the image, resize it, and click 'Done'. Tips: The minimum profile image resolution is 190 x 190 pixels. We recommend 380 x 380 pixels. We recommend leaving a border around the cropping area to ensure your image is correctly uploaded. We also recommend avoiding using layered PNG images with transparency.Some readersAdding a Cover Image
A cover image (sometimes referred to as a banner) is an important visual of your profile that can show the potential client your character, skill or simply pique their interest. How to: To upload a cover image, just click anywhere on the cover, select your image and upload. Tips: The minimum user cover image resolution is 585 x 160 pixels. We recommend 1170 x 320 pixels. We recommend uploading a dark / one-colour image rather than a light one to make your introduction text clear.Some readersHow to : Add Testimonials
When in your portfolio, Scroll down to the 'Testimonials' section and click 'Manage your testimonials'. Click 'Add new testimonial' and complete the corresponding form to request a testimonial from a previous client. You can request as many as you want and they will appear on your portfolio page once they have been submitted by the client. There are two ways you can obtain testimonials on Twine: Request a testimonial from a previous client Receive a testimonial from a client you workSome readersFreelance Roles
Freelancer roles are the areas in which you specialise. The roles you select are what your job notifications will be based on. How to: Click on the roles under your display name on your portfolio or follow the profile score banner on top (if a new account) to add your freelance roles. Click 'Save'. You can add up 10 individual roles Make sure all the roles you select are relevant to your expertise, and tFew readersListing Skills & Experience Level
Scroll down to 'Skills' section. Hover over the section, click on the pencil icon and add all the tools or software you work with. After adding skills, these skills will appear in the Experience Level section. Don't forget to add your experience level.Few readersHow to: Delete an upload
To delete a project you need to go to your Manage Uploads which is located in the drop down menu of the main navigation bar (the button is your profile picture). If you're using our website on your mobile device, you can find manage uploads in the menu. Now you are on the Manage Uploads page, clickFew readersCreating a display name
Your display name will be listed on your portfolio and also alongside pitches sent to clients. How to: Click on the name listed on your portfolio (underneath your profile picture) and enter a display name. Click 'Save'. Tips: We recommend this to be your actual name or a pseudonym you use within your professional life. This way the client can refer to you directly which makes you more personable.Few readersUpdating your bio
Your bio is the core of your profile. It will have information about you, your experience, previous projects and how you approach your tasks. How to: Visit your bio section on your portfolio, click the pencil icon on the top right corner and add your bio information in the box, click 'Save'. Tips: We recommend writing your own bio but if you need inspiration, access the templates provided by Twine. Make sure you remove the prompts, however. We recommend you add the following to yoFew readersHow to: Change the order of your uploads
In your portfolio, scroll down to your examples and click the grey arrow on the top right of each example. Select Move up or Move down to change the example order. This will save automatically. If the changed order does not save, please report the issue to Twine team via chat icon on the bottom right side of this page. Need something else? Check out these related articles: How to: Edit my protfolio HoFew readersAdding Industry Experience
Add the industries you have delivered projects for. Scroll down to find Industry Experience section, hover over and click pencil icon to edit.Few readersAdding Language, Education & Qualifications
To add or edit your language, education and qualifications, scroll down to relevant sections in your portfolio, hover over and click pencil icon on each of the sections. You can also select the fluency of your language!Few readersWhat is the minimum quality for audio, video and images?
We currently have minimum requirements during the upload process to ensure all projects seen by users are of a high quality. Video We allow you to add projects of any quality on Twine, but we do restrict what projects will be streamable (playable in the browser or app without needing to download the file). Video projects without a stream will only be downloadable. Although there are no minimum resolutions or bitrates, we recommend higher than the following: resolution of 480Few readers
Interacting with clients
Why Can't I Apply to a Job on Twine?
How to Apply for a Job on Twine To apply for a job, youâll first need to be a Twine member. Signing up is freeâjust click here to get started. If you are already a member, you can sign in to your account here. Submitting Job Applications Jobs on Twine have a limited number of applications / pitches from free users. If youâre unable to submit an applicaFew readersHow To: Get Your Application Approved
We know the time and thought goes into every pitch on Twine, and nothing is more frustrating than having that pitch not pass the Twine vetting process and ultimately not reaching the client. Here is a breakdown of the criteria we use in order to vet pitches, and how you can ensure your great work is seen by clients: Pitch messaging: The message you write to the client is the first thing they see and needs to represent who you are as a creative freelancer. Reading the pitch is the firsFew readersHow To: Contact a client on a job
To contact a client about a job, youâll need to be a Twine member. You can sign up for free here. To apply for a job, navigate to the job posting and complete the "Easy Apply âĄď¸" form. This will use one application (or "pitch") from your monthly limit. If there isn't an "Easy Apply âĄď¸" form, this will be an external job, so you can apply directly on the the website you are linked to. Before you apply, maFew readersWhat Are Applications (or "Pitches")?
On Twine, an application â sometimes called a "pitch" â is your initial message to a client about a project. This is how you apply for the work. Every Twine member receives 1 free application per month, while Twine Pro members can send up to 50. When you send your first message to a new client, youâll use one of your monthly applications. Any follow-up messages or conversations with clients youâve already contacted are free and unlimited. Hereâs the breakdown: First message to a new clFew readersHow do I send files on Twine?
To send files to your client, all you need is a Dropbox account or a URL link to wherever your file is stored (eg WeTransfer, Google Drive, OneDrive etc). Upload your files to your preferred file-sharing site, copy the link, then head to messages on Twine and share it! We recommend initially sharing watermarked draft files with your client, and final files on confirmation that your payment has been issued. If your files are password-protected, make sure to remember to provide your client witFew readersUse Twine messages to communicate with clients
There are lots of other great ways to communicate over the internet, so why should you use Twine messages? Twine messages are very important as a record of the scope of the job or the project requirements. This is a clear communication stream that will help you if there are any disputes. Once you've agreed project terms have been hired by the client, you are very welcome to share direct contact details. We highly recommendFew readersWhat are public questions?
Clients donât always add all the necessary details to their project description. Sometimes they just donât know what information to include. To help you out you can ask the client a public question about their project before you contact them. The client will then post a public answer. You will be notified by email when they respond. Once you have the information you need you can contact the client if you want to work together. You should use public questions in these scenarios: When youâFew readers
Payments
Payment Methods & Transaction Fees
We offer a range of pay-out methods to ensure members of our community across the globe can get paid for delivering projects through Twine. US Bank Transfer (ACH) UK Bank Transfer (Faster Payments) EU Bank Transfer (SEPA) International Wire Transfer (SWIFT, wire) Payoneer PayPal OutVoice To use any of these payout methods you need to update it in your Settings under Payments & Subscriptions.PopularHow do I add my payout details?
Twine freelancers can be paid out via Payoneer, Wire transfer, UK bank transfer, PayPal or Outvoice. Access your settings page here to update your payout details. Did you know? Twine freelancers can avoid transaction fees with Pro Other useful articles: Payment types: Vault, Direct and Bill (https://help.twine.net/en/article/payment-types-vault-direct-bill-r4kxxs/?bust=167Few readersHow to Get Paid as a Freelancer on Twine: Vault, Direct & Bill
Before being hired for a freelance project on Twine, it's important to agree on clear terms with your client. These terms should cover project deliverables, property rights, deadlines, and, most importantly, payment terms. Getting Hired When a client hires you on Twine, they can do so without making an immediate payment. However, once youâre hired, they will have options for how to make payments during the course of the project. Payment Options: Direct or Vaulted Once hired, the clieFew readersHow To: Set Payoneer as your payment method on Twine
Take the stress out of getting paid, with Payoneer. Fast - Access your funds in 1-3 business days Global - Available in over 200 countries and territories Local - Receive funds in your local currency Low-cost - The more you earn the less you pay â up to 2% Supported - Real time email notifications when your funds arrive Follow these steps to update your payment method to Payoneer: Access your Account Settings tab, and scroll down to *Payments & Subscriptions.Few readers
General Advice
Contact us
If you need help or would like to discuss something, our team is currently able to respond 5 days a week (Mon-Fri) , 9:00am - 5:30pm (UK time). Simply get in touch via chat icon on the bottom right corner of the screen: You are welcome to send us a message outside of these hours, and we will do our best to get back in touch with you as quickly as possible. Alternatively, you can contact us by filling in our contact form here - https://www.twine.net/support We typically respond to requests witPopularHow do I delete my Twine freelancer account?
We're sorry to hear that you want to leave us. Simply visit your settings page click 'Delete account' on the 'account' section at the top. You will be asked to supply feedback. If you could let us know why then we can work hard to make Twine better. If you just wish to stop received e-mails, you can update your email notifications settings here or read more about how tFew readersHow To: Report bad behaviour on Twine
At Twine, we do our utmost to prevent unkind messages, harassment or spam on the platform. However, we understand that sometimes this isn't always something within our control. We do not censor messages shared between users, and we therefore rely on our community to flag bad behaviour for us to review. If you find yourself subject to messages that make you feel uncomfortable, or feel are inappropriate, please contact us. Equally, if you come across a post that you suspect to be a spam, let usFew readersHow to look out for Scammers
As a freelancer, it's important to be cautious and vigilant when dealing with potential clients or projects. Unfortunately, scammers exist in every industry, and freelancing is no exception. However, with the right knowledge and awareness, you can protect yourself and your business from falling victim to fraudulent activities. In this article, we'll explore some common red flags and provide tips to help you identify and avoid scammers (https://www.twine.net/blog/how-to-avoid-freelance-scamsFew readersReceiving Emails from Twine
As a Twine user, email communication is essential. Making sure everything comes through to your inbox (rather than a spam folder) means you're kept up to date. Be it alerts for freelancers about new jobs in their industry, or the notification received by a client about a great pitch on their project, emails need be coming through to the right place. How to prevent emails being sent to spam: When you receive an email from Twine (for example: the verification email sent upon sign up) youFew readersEligibility for project cancellation
This article details the eligibility for project cancellation in the following circumstances: User unresponsiveness Failure to meet agreed project deadlines Deliverable not consistent with agreed project terms Please note that all communication (or attempted contact) refers only to the shared Twine messages between client and freelancer. If a Vault payment has been released to the freelancer, this payment cannot then be refunded. Vault payments are automaticaFew readersTwine Dispute Process
Please ensure you have read and understood our Eligibility for project cancellation before opening a dispute. Please note - Twine is a facilitator of freelance work, and will not act as a mediator between parties. Dispute resolution is largely dependant on mutual agreement between client and freelancer. Involvement from Twine is limited to attempts at re-establishing contact between parFew readersHow to: Unsubscribe from emails
Unsubscribe from Job alerts: This will stop notification emails relating to when a job has been posted on Twine that matches your roles and skills. Visit your settings within your account menu at the top right of your page. Scroll down to 'Updates from Twine' Turn off the email toggle for 'Job Invites' Unsubscribe from our newsletter: This will stoFew readers