Contact usIf you need help or would like to discuss something, our team is currently able to respond 7 days a week, 9:00am - 5:30pm (UK time). Simply get in touch via chat icon on the bottom right corner of the screen:
You are welcome to send us a message outside of these hours, and we will do our best to get back in touch with you as quickly as possible.
Alternatively, you can contact us aPopular
How to: Edit my portfolioAn up to date portfolio is crucial to provide as much information as possible to clients and help you get hired more often.
The blue banner at the top of your page detail which criteria are needed to achieve Medium and High rankings. Once a high ranking is achieved, the banner will disappear!
This guide below will show you step by step how to update every section of your portfolio.
Change Your Profile Picture
How to: Add examples to your portfolioMaking your portfolio look visually stunning is really important to impress and client and win work from them. This is particularly important for visual freelancers, such as designers, videographers, illustrators and animators, but it's also important for other types of freelancers such as musicians, marketers and developers.
Your profile will not reach high ranking unless there are enough examples:
Design or Illustration: 6 examples
Music or Photography: 3 examples
Video or Animation: 1 ePopular
Payment Methods & Transaction FeesWe offer a range of pay-out methods to ensure members of our community across the globe can get paid for delivering projects through Twine.
US Bank Transfer (ACH)
UK Bank Transfer (Faster Payments)
EU Bank Transfer (SEPA)
International Wire Transfer (SWIFT, wire)
To use any of these payout methods you need to update it in your Settings under Payments & Subscriptions.Popular
How To: Report bad behaviour on TwineAt Twine, we do our utmost to prevent unkind messages, harassment or spam on the platform. However, we understand that sometimes this isn't always something within our control.
We do not censor messages shared between users, and we therefore rely on our community to flag bad behaviour for us to review.
If you find yourself subject to messages that make you feel uncomfortable, or feel are inappropriate, please contact us. Equally, if you come across a post that you suspect to be a spam, let usSome readers
How do I add my payout details?Twine freelancers can be paid out via Payoneer, Wire transfer, UK bank transfer, PayPal or Outvoice.
Access your settings page here to update your payout details.
Did you know? Twine freelancers can avoid transaction fees with Pro
Other useful articles:
Payment types: Vault, Direct and Bill (https://help.twine.net/en/article/payment-types-vault-direct-bill-r4kxxs/?bust=167352Some readers
Changing your locationHover over an introduction section and click on the pencil icon on the top right corner. This will allow you to edit your location and other details in this section.
Click 'Save' when done.
If you've added your location but the ranking banner hasn't updated, we recommend refreshing the page and entering this information again.Some readers
Changing a profile pictureWhen in your portfolio, click on the profile picture icon. Choose from your profile pictures, crop it and click 'Done'.
Use a real image of yourself if you can. Client tends to engage better knowing you are a real person.
We recommend leaving a border around the cropping area to ensure your image is correctly uploaded. We also recommend avoiding using layered PNG images with transparency.Few readers
Why can't I pitch?To pitch on a job, you need to be a Twine member to contact a client on Twine. To sign up for free, go here: www.twine.fm/signup
If you are already a member, you can sign in here.
Jobs are open to the first 50 pitches submitted. If you’re not able to submit a pitch this means the limit has been reached. Once reached new pitches on these jobs can only be made by Twine Pro members.Few readers
Adding a Cover ImageCover image is an important visual of your profile that can show the potential client your character, skill or simply pique their interest.
To upload a cover image, just click anywhere on the cover and upload the image. We recommend uploading a dark / one colour image rather than a light one to make your introduction text clear.Few readers
Listing Skills & Experience LevelScroll down to 'Skills' section. Hover over the section, click on the pencil icon and add all the tools or software you work with.
After adding skills, these skills will appear in the Experience Level section. Don't forget to add your experience level.Few readers
Use Twine messages to communicate with clientsThere are lots of other great ways to communicate over the internet, so why should you use Twine messages?
Twine messages are very important as a record of the scope of the job or the project requirements. This is a clear communication stream that will help you if there are any disputes.
Once you've agreed project terms have been hired by the client, you are very welcome to share direct contact details.
We highly recommend yoFew readers
How To: Contact a client on a jobTo contact a client on a job you need to be a Twine member. You can sign up here for free.
To apply for the job enter your details on eligible jobs, enter the form in "Contact Client". This will use one pitch of your monthly limit.
But first, you will need to make sure you've set up your account.
Steps to complete before you can contact a client:
Make sure you have activated your account (https://help.twine.net/en/article/how-do-i-activateFew readers
Freelance RolesFreelancer roles are the areas in which you specialise.
Click on the roles under your name or follow the blue banner on top (if new account) to add your freelance roles. Click 'Save'.
Add up to five individual roles.Few readers
Freelancer FAQsThis article is a collection of our freelancer Frequently Asked Questions.
How does Twine work?
Twine is a community and freelance marketplace for creative, digital and marketing freelancers.
Showcase your work to clients with your Twine portfolio.
Network with other influential creatives and collaborate on side projects.
Find freelance jobs, chat with your client, and safely receive payment through Twine.
Work flexibly with clients and bill accorFew readers
Importing TestimonialsTestimonials help potential clients know if you are a recommended creative. You can request testimonials from your previous clients via e-mail or import them from other websites. Please note, there may be a short delay until imported testimonials show up on your portfolio.
Scroll down to the 'Testimonials' section and click 'Manage your testimonials'. You can then choose to request a testimonial via e-mail or to import it. To import it, you will need to fill out a short form.Few readers
How do I delete my Twine freelancer account?We're sorry to hear that you want to leave us. If you could let us know why then we can work hard to make Twine better.
Simply get in touch through this link, and we’ll remove your account within 48 hours.
Delete my account
If you just wish to stop received e-mails, you can update your email notifications settings here or read more about how to change your settings here (Few readers
What are pitches?A pitch is your initial message to a client about a project.
Every Twine member gets 15 free pitches per month, Pro members get 50.
When you send your first message to someone new for the first time you’ll use one of your monthly pitches. Any replies or messages to people that you’ve already contacted are free and unlimited. That’s it, simple.
First message to a new person = 1 pitch, all other messages are free and unlimited.
We limit pitchFew readers
How To: Get Your Pitch ApprovedWe know the time and thought goes into every pitch on Twine, and nothing is more frustrating than having that pitch not pass the Twine vetting process and ultimately not reaching the client.
Here is a breakdown of the criteria we use in order to vet pitches, and how you can ensure your great work is seen by clients:
The message you write to the client is the first thing they see and needs to represent who you are as a creative freelancer.
Reading the pitch is the fFew readers
Twine Pro: Make changes to your subscriptionTo make a change request, you'll need to complete this form
Make changes to Pro subscription
Here are the details we need to process your request:
E-mail address associated with your Twine account
Request type: Cancel an annual subscription / Cancel a monthly subscription / Move from annual billing to monthly / change payment details
Reason for canFew readers
Creating a display nameYour display name will be listed not only on your portfolio but also alongside pitches sent to clients.
Click on the name listed on your portfolio and enter a display name. Click 'Save'.Few readers
How to: Delete an uploadTo delete a project you need to go to your Manage Uploads which is located in the drop down menu of the main navigation bar (the button is your profile picture).
If you're using our website on your mobile device, you can find manage uploads in the menu.
Now you are on the Manage Uploads page, click tFew readers
Updating your bioYour bio is the core of your profile. It will have information about you, your experience, previous projects and how you approach your tasks.
To update your bio, scroll to introduction section and click on the pencil icon on the top right side. We recommend writing your own. If you're in need of inspiration, access the templates provided by Twine. Click 'Done' to save it.
Important - first 105 characters of your introduction will appear on your cover photo! We highly recommend checkFew readers
Twine Dispute ProcessPlease ensure you have read and understood our Eligibility for project cancellation before opening a dispute.
Please note - Twine is a facilitator of freelance work, and will not act as a mediator between parties. Dispute resolution is largely dependant on mutual agreement between client and freelancer.
Involvement from Twine is limited to attempts at re-establishing contact between parFew readers
How do I get my account verified?The verification (blue tick) is awarded to freelancer portfolios that stand out from the crowd.
A profile picture of yourself (or illustration)
A cover photo relevant and appealing
A good, informative bio
A range of skills/tools that showcase your abilities with experience levels for each
Languages, education, industry experience, and testimonials sections all contaFew readers
Adding Industry ExperienceAdd the industries you have delivered projects for. Scroll down to find Industry Experience section, hover over and click pencil icon to edit.Few readers
Non-specialised jobs & the Freelance Gig skillTwine is primarily a platform for creatives to find freelance work within their chosen specialisms. Clients write a job brief and answer a few questions to create a job post, the post is reviewed by the Twine team made live on the platform.
Each job posted is associated with a particular creative role, and, assuming your Twine notifications are switched on, you’ll receive an email alert about anything relevant to you.
However, what about those jobs that don’t require a particular specialism?Few readers
How to: Change the order of your uploadsIn your portfolio, scroll down to your examples and click the grey arrow on the top right of each example. Select Move up or Move down to change the example order.
This will save automatically.
If the changed order does not save, please report the issue to Twine team via chat icon on the bottom right side of this page.
Need something else? Check out these related articles:
How to: Edit my protfolio
Adding Language, Education & QualificationsTo add or edit your language, education and qualifications, scroll down to relevant sections in your portfolio, hover over and click pencil icon on each of the sections. You can also select the fluency of your language!Few readers
Eligibility for project cancellationThis article details the eligibility for project cancellation in the following circumstances:
Failure to meet agreed project deadlines
Deliverable not consistent with agreed project terms
Please note that all communication (or attempted contact) refers only to the shared Twine messages between client and freelancer.
If a Vault payment has been released to the freelancer, this payment cannot then be refunded. Vault payments are automaticaFew readers
How do I activate my account?When you sign up to Twine, you will need to activate your account.
What’s an activation email?
When you sign up for an account, we send an e-mail to the address you signed up with. It’s a spot check so we can make sure we have the correct address. This is very important to be notified when new jobs are posted on Twine. You will only be notified of these jobs once you've activated your account.
I've not received the activation email?
The e-mail is usuallyFew readers
Twine Payments: Vault, Direct & BillBefore being hired for freelance work on Twine, it's necessary to come to agreed terms with the client. These terms should define project deliverables, property rights, deadlines, and payments terms.
To make a hire on Twine, the client is required to make an upfront Vault payment to secure the freelancer to work on their project.
This payment is held by Twine, and paid out when the client chooses to manually release it, or after a period of 90 days.
Once the initial payment is released, cFew readers
How To: Set Payoneer as your payment method on TwineTake the stress out of getting paid, with Payoneer.
Fast - Access your funds in 1-3 business days
Global - Available in over 200 countries and territories
Local - Receive funds in your local currency
Low-cost - The more you earn the less you pay – up to 2%
Supported - Real time email notifications when your funds arrive
Follow these steps to update your payment method to Payoneer:
Access your Account Settings tab, and scroll down to *Payments & Subscriptions.Few readers
What are public questions?Clients don’t always add all the necessary details to their project description. Sometimes they just don’t know what information to include. To help you out you can ask the client a public question about their project before you contact them.
The client will then post a public answer. You will be notified by email when they respond. Once you have the information you need you can contact the client if you want to work together.
You should use public questions in these scenarios:
When you’Few readers
How do I send files on Twine?To send files to your client, all you need is a Dropbox account or a URL link to wherever your file is stored (eg WeTransfer, Google Drive, OneDrive etc).
Upload your files to your preferred file-sharing site, copy the link, then head to messages on Twine and share it!
We recommend initially sharing watermarked draft files with your client, and final files on confirmation that your payment has been issued.
If your files are password-protected, make sure to remember to provide your client witFew readers
What is the minimum quality for audio, video and images?We currently have minimum requirements during the upload process to ensure all projects seen by users are of a high quality.
We allow you to add projects of any quality on Twine, but we do restrict what projects will be streamable (playable in the browser or app without needing to download the file). Video projects without a stream will only be downloadable.
Although there are no minimum resolutions or bitrates, we recommend higher than the following: resolution of 480Few readers
Receiving Emails from TwineAs a Twine user, email communication is essential. Making sure everything comes through to your inbox (rather than a spam folder) means you're kept up to date.
Be it alerts for freelancers about new jobs in their industry, or the notification received by a client about a great pitch on their project, emails need be coming through to the right place.
How to prevent emails being sent to spam:
When you receive an email from Twine (for example: the verification email sent upon sign up) youFew readers
Signing up to Twine: External OutreachTwine is a global community and freelance marketplace for creative, digital and marketing freelancers, and has 380,000+ creative freelancers across the platform.
You're reading this because you've got great skills, and we've therefore reached out to you externally regarding a particular role.
To proceed with next steps (setting up your profile, contacting the client, and ultimately being hired) have a read through the info below:
How does Twine work?
Twine is an open-platform, free toFew readers
I can’t log into my accountMake sure you're using the correct email address and password.
If you're still having trouble signing in, follow these steps to reset your password:
On the sign-in page, click the blue 'Forgot or lost your password?' text link.
Enter the e-mail address that you used to sign up with (if you signed up with Facebook or Twitter, this will be the email address that you use to sign in with them) and hit send.
You'll be sent an email with instructioFew readers
What is Twine Pro?Twine Pro is a paid subscription service that is an addition to a standard Twine account.
Twine Pro is made to benefit freelancers to help win more work.
We offer this service at an additional cost to bring you a whole host of additional features to your Twine experience.
So what are the benefits?
More visibility to clients - Increase your chance of being hired by 30% by being featured above regular freelancers in client searches.
Get shortlisted by Twine - Get included in recoFew readers
How to upgrade to Twine ProStep by step guide on how to upgrade you Twine account to a Pro subscription:
Log into your Twine account
Click the 'Upgrade to Pro' button in the top right of your screen
Choose between monthly or yearly billing - Note a 25% discount is offered when yearly billing is selected