Getting started

• Getting Started Guide for Clients

  Twine exists to make finding talented freelancers easy. This article will take you through the broad strokes of finding, hiring and paying freelancers through Twine. Understanding your requirement Do you know what you need, and have an expectation of the associated costs? Hiring a freelancer can be daunting, especially if you don’t have much experience in this area, or if you’re using a new platform. Understanding what yoPopular

• Step 5: Hiring, Payment & Project Management

  Following Step 4: Choosing a Freelancer, you’ve picked out a talented freelancer, and confirmed that they are ready, willing and capable. You are ready to hire. It's time to make sure there’s a copy of your agreed terms in your shared messages, and select “hire”. Make an upfront Vault payment to secure your freelancer, and ensure you get the final deliverable you've asked for by choosing when to reFew readers

• Step 3: Receiving Pitches & Public Questions

  Following Step 2: Posting your job on Twine, you've posted up a job on Twine. Once your job is approved and live on the platform, each member of our community with the appropriate job role is sent a notification. With very popular jobs it can be mere minutes before freelancers start to engage. Twine pitch vetting: Pitches from freelancers are vetted by the Twine team to ensure the indiviFew readers

• Step 4: Choosing a Freelancer

  You've read Step 3: Receiving Pitches & Public Questions and you're ready to choose a freelancer. Pitches given the green light by the Twine team are flowing into your Twine messages. Now is your opportunity to make an initial assessment on the freelancers that have engaged. Take the opportunity to decline an individual you can immediately identify as not being suitable, and take your tFew readers

• Step 1: Understanding your requirement

  The first step to finding a freelancer (and ultimately having your job delivered) is developing an understanding of what it is that you need, and why you need it. What do you want to achieve?  What kind of specialism do you need? Is this a one-off job, or part of a larger project? Do you have approval to hire for this job, and a budget in mind? Do you have reference images / videos / links demonstrating styles you like?Few readers

• Step 1.1: Understanding your budget

  You've had a read through Step 1: Understanding your requirement, and now you have a better understanding of the scope of your job, you’re in a better place to assess how much you need to budget for. Great freelancers aren’t cheap, and cheap freelancers aren’t great. Freelance work in creative industries takes a lot of time, skills, and often, expensive tools, to get the job done to a good standard. Resist thFew readers

• How to post a job or project

  The best way for Twine to match you to the right freelancer, is to post up a job description or project spec. We match you to a number of different criteria to make sure we find the perfect freelancer for you. This is a quick process and will take no more than 5 minutes. The more information you give about your requirement, the more accurate we can match you. How to post a job for free Go to the post a job page at www.twine.net/post. Type the freelance role you are hiring, orFew readers

• Step 2: Posting your job on Twine

  You have read through Step 1: Understanding your requirement, and have your job details worked out, you’re now ready to post your job on Twine. The process is a simple one: answer a few questions about the job and supply a job brief. Once you’ve hit submit, your job post is then sent through to the Twine team to be vetted before being made live on the platform. A simple step-by-step procesFew readers

• Client FAQs

  Is there any documentation to help me understand how to use Twine? Further to our FAQs, we also recommend reading our Getting Started Guide for Clients , as well as a number of more detailed articles to walk you through the process of posting a job, hiring through Twine, and project management. What payment methods are available? What is the payment process? Payments can be made via credit or debitFew readers

• How much does hiring a freelancer cost?

  How much does hiring a freelancer cost? How much should a freelancer cost? Well, if you’ve not hired many freelancers before, knowing how much they should cost is a tricky business. A freelancer’s rates will vary from as little as $5 per hour all the way up to $1,000 per hour. We’ve helped thousands of companies hire freelancers through Twine, so we decided to give you the typical rates people charge, so you don’t get screwed over. What factors are most importaFew readers

• How to: Write the perfect job brief

  What is a creative brief? A project brief gives you the opportunity as a Client to get Creatives excited about working with you and delivering the very best they have to offer. Every project is unique and will require a talented freelancer to fulfil your requirement to a high standard. Give as much information as you can about your project so freelancers are able to cater their pitches, and reference their most relevant work. Your project details brokendown: What is this project?Few readers

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Managing your project

• Payment types: Vault, Direct & Bill

  The Twine payment system enables clients to make payments to freelancers, and allows for multi-hire projects! To secure a freelancer for work, you'll be asked to make an upfront payment. Either pay the full value of the project quoted by the freelancer, or agree a milestone schedule and pay smaller amounts incrementally. These initial values are Vault payments, meaning that they'll be held by Twine until you choose to release payment. One released, you can continue to make further Vault paFew readers

• Use Twine messages to communicate with freelancers

  There are lots of other great ways to communicate over the internet, so why should you use Twine messages? Twine messages are very important as a record of the scope of the job or the project requirements. This is a clear communication stream that will help you if there are any disputes. Once you've agreed project terms and hired your freelancer, you are very welcome to share direct contact details. Before you start a projeFew readers

• How to manage a project or job on Twine

  It's great you've found the right freelancer and hired them! If you've not hired them yet, just click Hire next to their name. If you've not posted a job on Twine yet, this explains how.  Communication Clear communication between yourself and your freelancer is crucial to a successful outcome. You can use Twine messages to get updates from your freelancer or to discuss the job scFew readers

General Advice

• How to Make a Payment to a Freelancer on Twine

  Once you've hired a freelancer on Twine and need to make a payment, follow these steps: 1. Ensure the Freelancer is Marked as Hired Before any payment can be made, the freelancer must be officially hired for the project. If you haven’t marked the freelancer as hired yet, make sure to do so on the Manage Jobs page. 2. Make a Payment Once the freelancer is hired, you have two options for making a payment: Option 1: Create a New Payment From the Manage Jobs page (https://wwwFeatured

• How do I delete my Twine client account?

  We're sorry to hear that you want to leave us. Simply visit your settings page and scroll down and click 'Delete account'. You will be asked to supply feedback. If you could let us know why then we can work hard to make Twine better. If you just wish to stop received e-mails, you can update your email notifications settings here. If you no longer need to hire aFew readers