Articles on: Freelancers

Freelancer FAQs

This article is a collection of our freelancer Frequently Asked Questions.

How does Twine work?

Twine is a community and freelance marketplace for creative, digital and marketing freelancers.

Showcase your work to clients with your Twine portfolio.
Find freelance jobs, chat with your client, and safely receive payment through Twine.
Work flexibly with clients and bill accordingly.

Can I use Twine?

Twine is an open-platform: there is no application process to join.

Freelancers of all skill levels are welcome in our community.

If you're in a Creative, Marketing, or Digital industry, there's a place for you in our community.

How much does Twine cost?

Twine is free for freelancers to use!

Twine fees only apply to clients when they make a payment, meaning all the money earn't you get to keep.

A small transaction fee may apply when being paid out for a job, this will depend on your payment method.

Additionally you can subscribe to Twine Pro to get additional features from $7.49 per month (billed yearly) or $13.99 monthly.

What payment methods are available?

We offer US, UK & EU Bank Transfer, International Wire Transfer, PayPal, Payoneer and Outvoice.

Click here to learn more

Hires no longer have to be made through the Twine platform but we encourage this to ensure your payments are kept secure.

How do I contact a client about a job?

Find out how here

Activate your account, complete your bio, and add relevant examples of your work to your portfolio to pitch.

Then visit the job you wish to apply for and fill in the pitch box with all the relevant information

Pitches are vetted by the Twine team see here for tips on how can I ensure your pitch is approved?

Write a great message and populate your portfolio with relevant examples, and we will share your pitch with the client.

What are public questions?

Anonymously ask clients questions about the job to get more information.

These questions, once answered, are displayed publicly.

See here for more

What is Twine Pro?

Twine Pro gives subscribers additional benefits such as:

More pitches per month.
Ability to apply for more jobs.
Contact clients directly.
Get promoted on Twine Instagram.

Twine Pro members also don't pay transaction fees when receiving payouts.

For more information click here

Why can't I pitch on a job?

A free account will automatically be topped up to 15 pitch credits each month. If you signed up on the 1st of the month then this will happen on the first day of every month, if you signup up on the 2nd then this will happen on the second day of the month etc.

To increase to 50 pitches per month, subscribe to Twine Pro.

Once the free pitch limit has been reached on a job only Twine Pro members will then be able to pitch.

Does Twine host non-specialist jobs?

Yes! Small video content creation tasks, survey completion, and focus group involvement are examples of small project tasks hosted by Twine that can be utilised to supplement your earnings while working freelance.

Find out more here

How can I give feedback to help improve the site?

Provide your feedback in this form

We rely on feedback from you, the people who use Twine day-to-day, to provide feedback about where we can improve.

How do I close my Twine freelancer account?

Simply visit your settings, and under Account, click 'Delete your account and account data'.

Your account will be removed instantly.

Didn't find the answer you were looking for? Browse our Help Centre for more information.

Updated on: 10/05/2024

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