Question 1

How to Make a Payment to a Freelancer on Twine

Accepted Answer

Once you've hired a freelancer on Twine and need to make a payment, follow these steps:

1. Ensure the Freelancer is Marked as Hired

Before any payment can be made, the freelancer must be officially hired for the project. If you haven’t marked the freelancer as hired yet, make sure to do so by clicking into the applicant and selecting 'move to hire' OR if you are in your message board you can select 'Hire' at the top of the chat window. ![](https://storage.crisp.chat/users/helpdesk/website/-/c/3/a/8/c3a8aebab58b8800/image1bvi1mj.png =516xauto) ![](https://storage.crisp.chat/users/helpdesk/website/-/c/3/a/8/c3a8aebab58b8800/imagegkg35o.png =512xauto)

2. Make a Payment

Visit the job and go to the "Hired" tab. Click on your freelancer and then click the "Payments" tab ![](https://storage.crisp.chat/users/helpdesk/website/-/c/3/a/8/c3a8aebab58b8800/image1os4sxr.png =993xauto) From there click "Make New Payment" and you will be prompted to enter the required amount.![](https://storage.crisp.chat/users/helpdesk/website/-/c/3/a/8/c3a8aebab58b8800/image1ulxql5.png =463xauto)

Click "Pay" to continue. You will be taken to the checkout where any additional fees will be presented and you can then continue to add your payment details.![](https://storage.crisp.chat/users/helpdesk/website/-/c/3/a/8/c3a8aebab58b8800/image_t11tkl.png =519xauto) || The Vault payment type is automatically selected, however if you wish to make payment immediately to the freelancer with a

Question 2

Contact us

Accepted Answer

If you need help or would like to discuss something, our team is currently able to respond 5 days a week (Mon-Fri) , 9:00am - 5:30pm (UK time). Simply get in touch via chat icon on the bottom right corner of the screen:

You are welcome to send us a message outside of these hours, and we will do our best to get back in touch with you as quickly as possible.

Alternatively, you can contact us by filling in our contact form here - https://www.twine.net/support

We typically respond to requests within 24 - 48 hours.

Please do not duplicate your requests by completing the contact form and a chat. We will respond to the first message you send.

Question 3

Freelancer FAQs

Accepted Answer

This article is a collection of our freelancer Frequently Asked Questions.

How does Twine work?

Twine is a community and freelance marketplace for creative, digital and marketing freelancers.

Showcase your work to clients with your Twine portfolio.
Find freelance jobs, chat with your client, and safely receive payment through Twine.

* Work flexibly with clients and bill accordingly.

Can I use Twine?

Twine is an open-platform: there is no application process to join.

Freelancers of all skill levels are welcome in our community.

If you're in a Creative, Marketing, or Digital industry, there's a place for you in our community.

How much does Twine cost?

You can use Twine under our free plan where you can create a portfolio and apply to some jobs. Additionally you can subscribe to Twine Pro to get additional features from $9.49 per month (billed yearly) or $18.99 monthly.

If your client chooses to make payment for your work through the Twine vault (*advised ) *the following fees would apply:

Client - A small commission fee is added to the payment they make to you

* Freelancer - A small transaction fee may apply when being paid out for a job, this will depend on your payment method.

What payment methods are available?

We offer US, UK & EU Bank Transfer, International Wire Transfer, PayPal and Payoneer

[Click here to

Question 4

How to Add Embeds to a Project

Accepted Answer

See this article for details on how to add an embedded image/video to your portfolio description on Twine.

For all websites the link can be retrieved from the URL bar at the top of the browser OR here’s other ways to get the link from the respective service.

Once you have the link, simply copy this into your project description and click save. Once saved the link will embed and show the item directly on the page.

Youtube

On the Youtube Video click the ‘Share’ button then the ‘Copy’ button Do not choose the ‘Embed’ option and use that code as it will not work

Vimeo

Click the ‘Share’ button found in the video description and click on the Link input box. This will select the text for you to then copy Do not use the ‘Embed’ option’s code as it will not work

Soundcloud

You can either click the ‘Copy Link’ button found underneath the song

Or click the ‘Share’ button, click

Question 5

Getting Started Guide for Clients

Accepted Answer

Twine exists to make finding talented freelancers easy. This article will take you through the broad strokes of finding, hiring and paying freelancers through Twine.

Understanding your requirement

Do you know what you need, and have an expectation of the associated costs?

Hiring a freelancer can be daunting, especially if you don’t have much experience in this area, or if you’re using a new platform.

Understanding what you know (and don’t know) about your job is really important, and the more information you can give in your job brief, the better. A fully fleshed out job brief will attract freelancers of a high-quality, and with the specific skills needed for your deliverable.

The very first step in the process is to make sure you have gathered all the information needed to give freelancers a good understanding of what you want to be delivered.

Understanding your budget

Once you have an understanding of the scope of your job, you’re in a better place to assess how much you need to budget for.

Great freelancers aren’t cheap, and cheap freelancers aren’t great.

Freelance work in creative industries takes a lot of time, skills, and often, expensive tools, to get the job done to a good standard.

Question 6

Payout Methods & Transaction Fees

Accepted Answer

We offer a range of pay-out methods to ensure members of our community across the globe can get paid for delivering projects through Twine.

US Bank Transfer (ACH)
UK Bank Transfer (Faster Payments)
EU Bank Transfer (SEPA)
International Wire Transfer (SWIFT, wire)
Payoneer
PayPal
Remitly (ACH)

To use any of these payout methods you need to update it in your Settings under Payments & Subscriptions.

Transaction Fees

To enable different payout options, we've had to add payment transaction fees to some of the options:

For $ (USD) jobs:

US bank - $2.00 fee
UK bank - $1.25 fee
EU bank - $2.25 fee
PayPal - 6% fee
Payoneer - $4.60 fee
International Wire Transfer - $10.00 and 3% fee
Remitly - $2.00 fee

For £ (GBP) jobs:

US bank - £1.75 fee
UK bank - no fee
EU bank - £1.75 fee
PayPal - 6% fee
Payoneer - £4.00 fee
International Wire Transfer - £5.00 and 1% fee
Remitly - £1.75 fee

Note - PayPal and Payoneer may have their own fees in addition to Twine transaction fees.

Pro members have access to all of the same payout options and pay no fees for any of these options.

Twine Pro for all jobs:

US bank - no fee
UK bank - no fee
EU bank - no fee
PayPal - no fee
Payoneer - no fee
International Wire Transfer - no fee
Remitly - no fee

Payout Methods

US Bank Transfer

You can receive USD to any bank

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