Getting started
Freelancer FAQs
This article is a collection of our freelancer Frequently Asked Questions. How does Twine work? Twine is a community and freelance marketplace for creative, digital and marketing freelancers. Showcase your work to clients with your Twine portfolio. Find freelance jobs, chat with your client, and safely receive payment through Twine. Work flexibly with clients and bill accordingly. Can I use Twine? Twine is an open-platform: there is no application process to join. FreePopularHow do I activate my account?
When you sign up to Twine, you will need to activate your account. What’s an activation email? When you sign up for an account, we send an e-mail to the address you signed up with. It’s a spot check so we can make sure we have the correct address. This is very important so you can edit your portfolio and be notified when new jobs are posted on Twine. You will not be able to continue or get job notifications without activating your account. How to activaFew readersSigning up to Twine: External Outreach
Twine is a global community and freelance marketplace for creative, digital and marketing freelancers, and has 380,000+ creative freelancers across the platform. You're reading this because you've got great skills, and we've therefore reached out to you externally regarding a particular role. To proceed with next steps (setting up your profile, contacting the client, and ultimately being hired) have a read through the info below: How does Twine work? Twine is an open-platform, free toFew readers
Your profile
How to: Update your bio
Your bio appears in the About section of your portfolio. Use it to tell clients about your experience, past projects and how you approach your work. How to update your bio Go to your portfolio while logged in. Click the pencil icon on your About section. Write or edit your bio in the Bio box. Click Save. . Go to Manage projects and click Edit project, or start a new project. Paste the link on its own line in the Description box. CliFew readersHow to: Create and edit your one-page website
Your one-page website is a single page with your bio and links, at its own twinesite.com address. Use it as the link in your social bios, or send it straight to clients. Create your one-page website Go to Settings. Click One-page Website to jump to that section, then click Create One-page Website. Your page gFew readersWhat is the minimum quality for audio, video and images?
You can upload projects of any quality to Twine. Here are the sizes and quality we recommend so your work looks its best to clients. Portfolio uploads Video There’s no minimum resolution or bitrate, but only some videos can be streamed (played in the browser or app without downloading). Videos that can’t be streamed can only be downloaded. We recommend a resolution higher than 480 x 224 pixels and a bitrate higher than 150 kbps. Audio There’s no minimum bitrate, but onlyFew readers
Finding work
How To: Contact a client on a job
To contact a client about a job, you’ll need to be a Twine member. You can sign up for free here. To apply for a job, navigate to the job posting and complete the "Easy Apply ⚡️" form. This will use one application (or "pitch") from your daily limit. If there isn't an "Easy Apply ⚡️" form, this will be an external job, so you can apply directly on the the website you are linked to. Before you apply, make sure your account is fully set up. Steps to CompFew readersWhat Are Applications (or "Pitches")?
On Twine, an application — sometimes called a "pitch" — is your initial message to a client about a project. This is how you apply for the work. Every Twine member receives 1 free application per day, while Twine Pro members can send up to 50 per month; and Twine Premium is unlimited. When you send your first message to a new client, you’ll use one of your applications. Any follow-up messages or conversations with clients you’ve already contacted are free and unlimited. **Here’s the breakdownSome readersHow To: Get Your Application Approved
We know the time and thought goes into every pitch on Twine, and nothing is more frustrating than having that pitch not pass the Twine vetting process and ultimately not reaching the client. Here is a breakdown of the criteria we use in order to vet pitches, and how you can ensure your great work is seen by clients: Pitch messaging: The message you write to the client is the first thing they see and needs to represent who you are as a creative freelancer. Reading the pitch is the firsSome readersWhat are public questions?
Clients don’t always add all the necessary details to their project description. Sometimes they just don’t know what information to include. To help you out you can ask the client a public question about their project before you contact them. The client will then post a public answer. You will be notified by email when they respond. Once you have the information you need you can contact the client if you want to work together. You should use public questions in these scenarios: When you’Few readers
Working with clients
How do I send files on Twine?
To send files to your client, all you need is a Dropbox account or a URL link to wherever your file is stored (eg WeTransfer, Google Drive, OneDrive etc). Upload your files to your preferred file-sharing site, copy the link, then head to messages on Twine and share it! We recommend initially sharing watermarked draft files with your client, and final files on confirmation that your payment has been issued. _If your files are password-protected, make sure to remember to provide your client witFew readersUse Twine messages to communicate with clients
There are lots of other great ways to communicate over the internet, so why should you use Twine messages? Twine messages are very important as a record of the scope of the job or the project requirements. This is a clear communication stream that will help you if there are any disputes. Once you've agreed project terms have been hired by the client, you are very welcome to share direct contact details. We highly recommendFew readers
Twine Pro & Premium
How to upgrade to Twine Pro
Step by step guide on how to upgrade your Twine account to a Pro subscription: Log in to your Twine account Click the 'Upgrade to Pro' button in the top right of your screen Choose between monthly or yearly billing *- Note a 25% discount is offered when yearly billing is selected ![](https://storage.crisp.chat/users/helpdesk/website/c3a8aebab58b8800/screenshoFew readersWhat is Twine Pro?
Twine Pro is a paid subscription service that is an addition to a standard Twine account. Our subscription-based approach, Twine Pro, offers freelancers valuable advantages at a lower cost for larger projects compared to marketplaces with high commission-based fees. We understand that a subscription may not suit everyone’s budget right now, so keep an eye out for regular promotions to try Twine Pro and see how iFew readers