Why can't I activate my account?

Trying to activate your account but facing issues. Here are some basic issues you could be facing and solutions.

Please do not try to change your email address to solve any issues. You must activate your account first.

After reading this article, if you are still unable to resolve the issue please contact our support team via the chat icon at the bottom of your screen and explain the steps you have taken.

I have not received the activation email:

The e-mail is usually sent within 1 minute, but sometimes there may be a few minute delay. If you do not receive it within 5 minutes, please check your spam or junk folders.
Also, double-check which e-mail address you signed up with, are you checking the correct mailbox.

If you signed up a while back and can not locate the email from back then you have the option to 'resend' the email by clicking on the banner at the top of your page when signed in.
If you do this please make sure to click the link in the most recent email (the old links will then be invalid)

I have clicked the link and it's not worked:

Try clearing the cache on the browser you are using
Try signing out and back in again
Make sure you are logged in to the correct Twine account if you have more than one. You will need to be signed in to the correct account when you click the link.

I changed my email address and now it will not activate:

If you have an outstanding email change request you can not activate your account:
You must first confirm your new email address which will have been emailed to you.
Then you must activate your account - you can not use the old activation email for this as it's set to your old email address so will need to trigger a new one
Click 'resend' in the banner at the top of the page - If you can not access that please contact our support team.

Updated on: 17/12/2024