Twine Pro: Refund Policy

Twine Pro Subscription Refund Policy

We strive to provide excellent service and a smooth experience for all our customers. Please carefully review our refund policy to understand your rights and obligations.

Monthly Plan

You may request a refund for the monthly plan under the following conditions:

The refund request is made within 7 days of the payment date.
The subscription has not been used, where "use" includes any of the following; Submitting at least one pitch, utilizing Instagram promotion services.
You follow the refund request process outlined below.

Annual Plan

For the annual plan, refunds are available under the following conditions:

Full Refund:
The refund request is made within 14 days of the payment date.
The subscription has not been used, where "use" includes any of the following; Submitting at least one pitch, utilizing Instagram promotion services.
You follow the refund request process.

Partial Refund:
Offered in some cases if you are outside of the full refund terms
We will review your request on a case by case basis.

Refund Request Process

To request a refund, please visit here.
All refund requests must be submitted in writing via the above link and are subject to review in accordance with this policy.

Refunds will be processed to the original payment method within 1-3 business days after approval.

Chargebacks/Disputes

Please do not initiate a chargeback or dispute your payment if you are wanting a refund!
This delays the refund process, costs us money and is not necessary. If you simply follow the refund request process we will issue it for you quickly and inline with our policy.
If you are not eligible for a refund based on our refund policy and you still initiate a chargeback/dispute on your payment which is invalid we will contest it with evidence that you are not eligible for the refund and it will be rejected.

For any further assistance, please reach out to our support team.

To make other changes to your Twine Pro subscription please visit here.

Updated on: 13/12/2024