Client FAQs

Is there any documentation to help me understand how to use Twine?

Further to our FAQs, we also recommend reading our ** Getting Started Guide for Clients **, as well as a number of more detailed articles to walk you through the process of posting a job, hiring through Twine, and project management.

What payment methods are available? What is the payment process?

Payments can be made via credit or debit card in USD ($) and GBP (£).

Vault payments are an upfront value agreed with your freelancer and released pending your approval.

Direct payment: Payments marked for immediate release to a freelancer and can be issued flexibly.

Bill payment: Following the release of the initial Vault payment, freelancers can then bill clients for any additional work.

Visit here for more information

What, if anything, do I pay to hire a freelancer on Twine?

Posting a job on Twine is free. The Twine commission fee is added to the freelancer payments only when these payments are made through Twine.

The commission amount reduces the more you pay a freelancer and is set at the following rates:

• 10% on payments upto $10,000
• 5% on payments over $10,000

Can I put a pause on receiving applications?

Sure. Access the 'Posted Projects' tab and click the job. Select "Close job " on the right-hand side to put a pause on receiving new applications.

You can reopen a job in the same location.

I have found a freelancer to deliver my project. How do we commence working?

If you have reviewed their application and you wish to proceed with a hire, click move to hired on the freelancers application.

See this article for amore details explaination of this process

I haven’t hired a freelancer before. Is there a risk my freelancer might not deliver and keep my upfront Vault payment?

Make an upfront Vault payment to secure your freelancer, and ensure you get the final deliverable you've asked for by choosing when to release payment.

Note: Vault payments are automatically released after 90 days, but if any issue were to arise, we would be able to refer to the terms of the agreement for a speedy resolution.

Should you have issues with your hire you can follow our dispute process here.

Am I permitted to discuss the project with my freelancer outside of Twine?

We highly recommend keeping communication via Twine messages for the security and convenience of our clients and freelancers but you are permitted to move outside of Twine.

**Didn't answer your question? Browse our Help Center for dedicated articles.

You can also send a message on the webchat to reach us directly or visit here.

Updated on: 26/03/2026