Freelancers

Freelancer FAQs

Frequently Asked Questions for Freelancers

Written by Meg
Updated over a week ago

What are pitches?

What are "pitches"?

Written by Stuart Logan
Updated over a week ago

How To: Contact a client on a job

How to send a pitch and contact the client about a job

Written by Stuart Logan
Updated over a week ago

How To: Get Your Pitch Approved

Getting your pitch approved and in-front of your dream client

Written by Meg
Updated over a week ago

What are public questions?

As a freelancer, when I look at a job I can ask a public question. So what is it?

Written by Stuart Logan
Updated over a week ago

Why can't I pitch?

Written by Meg
Updated over a week ago

Signing up to Twine: External Outreach

Next steps to sign up & apply for a particular role

Written by Amanda Walshaw
Updated over a week ago

Pro Subscription & Instagram Promotion

What are the benefits of having a Twine Pro subscription, and how to be promoted on Twine Instagram pages.

Written by Meg
Updated over a week ago

Twine Pro: Make changes to your subscription

How to changes your Twine Pro billing or cancel your subscription

Written by Meg
Updated over a week ago

How do I activate my account

Activate your account using your e-mail address associated

Written by Stuart Logan
Updated over a week ago

How do I verify my portfolio?

Follow these steps to verify your portfolio

Written by Meg
Updated over a week ago

How do I unsubscribe from emails?

Steps to stop emails from Twine freelancer account

Written by Amanda Walshaw
Updated over a week ago

How do I delete my Twine freelancer account?

Steps to delete my Twine freelancer account

Written by Stuart Logan
Updated over a week ago

Adding Language, Education & Qualifications

How to add languages, education & qualifications

Written by Amanda Walshaw
Updated over a week ago

How to: Add examples to your portfolio

Uploading example work to your portfolio whether it's images, video, audio or documents.

Written by Stuart Logan
Updated over a week ago

How to: Edit my portfolio

How do I change my bio, day rate, location and profile picture and how to improve the ranking

Written by Amanda Walshaw
Updated over a week ago

Updating your bio

Written by Amanda Walshaw
Updated over a week ago

Importing Testimonials

How to add testimonials from previous clients or other websites

Written by Amanda Walshaw
Updated over a week ago

Adding a Cover Image

Written by Amanda Walshaw
Updated over a week ago

Non-specialised jobs & the Freelance Gig skill

How to opt in for on-specialised jobs & small tasks

Written by Meg
Updated over a week ago

Listing Skills & Experience Level

What tools are you working with? What can you make?

Written by Amanda Walshaw
Updated over a week ago

Freelance Roles

Add your roles

Written by Amanda Walshaw
Updated over a week ago

Changing your location

Let clients where you are from

Written by Amanda Walshaw
Updated over a week ago

How to: Delete an upload

You can remove any files you upload to your portfolio

Written by Stuart Logan
Updated over a week ago

How to: Change the order of your uploads

How do you order the uploaded examples on your portfolio?

Written by Amanda Walshaw
Updated over a week ago

Changing a profile picture

Written by Amanda Walshaw
Updated over a week ago

Adding Industry Experience

Written by Amanda Walshaw
Updated over a week ago

Receiving Emails from Twine

How make sure you're getting all Twine communication straight to your inbox

Written by Meg
Updated over a week ago

Use Twine messages to communicate with clients

Why are direct contact details like email address and phone numbers blurred in Messages?

Written by Stuart Logan
Updated over a week ago

How do I send files on Twine?

Sending files to clients on Twine

Written by Amanda Walshaw
Updated over a week ago

Twine Payments: Vault, Direct & Bill

Understanding Twine payments as a freelancer

Written by Meg
Updated over a week ago

Payment Methods & Transaction Fees

How to get paid on Twine

Written by Meg
Updated over a week ago

How do I add my payout details?

How do I set my payout method or change an existing one?

Written by Stuart Logan
Updated over a week ago

How To: Set Payoneer as your payment method on Twine

Get your freelancer payouts via Payoneer

Written by Leanne Buckley
Updated over a week ago

Eligibility for project cancellation

My client won't reply to my messages. Can I cancel the job?

Written by Meg
Updated over a week ago

Twine Dispute Process

Written by Meg
Updated over a week ago

I can’t log into my account

The steps to get back in to your account

Written by Stuart Logan
Updated over a week ago

How To: Report bad behaviour on Twine

How to report unkind messages, harassment, or spam on Twine

Written by Meg
Updated over a week ago

What is the minimum quality for audio, video and images?

Written by Stuart Logan
Updated over a week ago

Contact us

How you can get in touch with Twine

Written by Amanda Walshaw
Updated over a week ago