Freelancers

Freelancer FAQs

Frequently Asked Questions for Freelancers

Written by Meg
Updated over a week ago

What are pitches?

What are "pitches"?

Written by Stuart Logan
Updated this week

How To: Contact a client on a job

How to send a pitch and contact the client about a job

Written by Stuart Logan
Updated this week

How To: Get Your Pitch Approved

Getting your pitch approved and in-front of your dream client

Written by Meg
Updated over a week ago

What are public questions?

As a freelancer, when I look at a job I can ask a public question. So what is it?

Written by Stuart Logan
Updated this week

Why can't I pitch?

Written by Meg
Updated this week

Signing up to Twine: External Outreach

Next steps to sign up & apply for a particular role

Written by Amanda Walshaw
Updated over a week ago

Pro Subscription & Instagram Promotion

What are the benefits of having a Twine Pro subscription, and how to be promoted on Twine Instagram pages.

Written by Meg
Updated over a week ago

Twine Pro: Make changes to your subscription

How to changes your Twine Pro billing or cancel your subscription

Written by Meg
Updated over a week ago

How do I activate my account

Activate your account using your e-mail address associated

Written by Stuart Logan
Updated over a week ago

How do I verify my portfolio?

Follow these steps to verify your portfolio

Written by Meg
Updated over a week ago

How do I unsubscribe from emails?

Steps to stop emails from Twine freelancer account

Written by Amanda Walshaw
Updated over a week ago

How do I delete my Twine freelancer account?

Steps to delete my Twine freelancer account

Written by Stuart Logan
Updated over a week ago

Adding Language, Education & Qualifications

How to add languages, education & qualifications

Written by Amanda Walshaw
Updated this week

How to: Add examples to your portfolio

Uploading example work to your portfolio whether it's images, video, audio or documents.

Written by Stuart Logan
Updated over a week ago

How to: Edit my portfolio

How do I change my bio, day rate, location and profile picture and how to improve the ranking

Written by Amanda Walshaw
Updated over a week ago

Updating your bio

Written by Amanda Walshaw
Updated this week

Importing Testimonials

How to add testimonials from previous clients or other websites

Written by Amanda Walshaw
Updated this week

Adding a Cover Image

Written by Amanda Walshaw
Updated this week

Non-specialised jobs & the Freelance Gig skill

How to opt in for on-specialised jobs & small tasks

Written by Meg
Updated over a week ago

Listing Skills & Experience Level

What tools are you working with? What can you make?

Written by Amanda Walshaw
Updated this week

Freelance Roles

Add your roles

Written by Amanda Walshaw
Updated this week

Changing your location

Let clients where you are from

Written by Amanda Walshaw
Updated this week

How to: Delete an upload

You can remove any files you upload to your portfolio

Written by Stuart Logan
Updated over a week ago

How to: Change the order of your uploads

How do you order the uploaded examples on your portfolio?

Written by Amanda Walshaw
Updated over a week ago

Changing a profile picture

Written by Amanda Walshaw
Updated this week

Adding Industry Experience

Written by Amanda Walshaw
Updated this week

Receiving Emails from Twine

How make sure you're getting all Twine communication straight to your inbox

Written by Meg
Updated over a week ago

Use Twine messages to communicate with clients

Why are direct contact details like email address and phone numbers blurred in Messages?

Written by Stuart Logan
Updated over a week ago

How do I send files on Twine?

Sending files to clients on Twine

Written by Amanda Walshaw
Updated over a week ago

Twine Payments: Vault, Direct & Bill

Understanding Twine payments as a freelancer

Written by Meg
Updated over a week ago

Payment Methods & Transaction Fees

How to get paid on Twine

Written by Meg
Updated over a week ago

How do I add my payout details?

How do I set my payout method or change an existing one?

Written by Stuart Logan
Updated over a week ago

How To: Set Payoneer as your payment method on Twine

Get your freelancer payouts via Payoneer

Written by Leanne Buckley
Updated over a week ago

Eligibility for project cancellation

My client won't reply to my messages. Can I cancel the job?

Written by Meg
Updated over a week ago

Twine Dispute Process

Written by Meg
Updated this week

I can’t log into my account

The steps to get back in to your account

Written by Stuart Logan
Updated over a week ago

How To: Report bad behaviour on Twine

How to report unkind messages, harassment, or spam on Twine

Written by Meg
Updated over a week ago

What is the minimum quality for audio, video and images?

Written by Stuart Logan
Updated over a week ago

Contact us

How you can get in touch with Twine

Written by Amanda Walshaw
Updated over a week ago