> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.twine.net/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Receiving Emails from Twine

As a Twine user, email communication is essential. Making sure everything comes through to your inbox (rather than a spam folder) means you're kept up to date.

Be it alerts for freelancers about new jobs in their industry, or the notification received by a client about a great pitch on their project, emails need be coming through to the right place.  

**How to prevent emails being sent to spam:**

When you receive an email from Twine (for example: the verification email sent upon sign up) you will need to either add in your address book, or mark us as a "Safe Sender".

This should be easily found within your email options, but please see below for details on how to whitelist with Gmail, Outlook, Yahoo and AOL

**How to Whitelist: Gmail**

Often Gmail will filter Twine emails into the "Promotions" inbox, so look out for us there!

![](https://storage.crisp.chat/users/helpdesk/website/e27ab10c90fd6800/65826d81-a397-4164-8ec0-56cf37_nd6y79.png)

**How to Whitelist: Outlook**

Often Outlook will filter Twine emails into the "Other" inbox, so look out for us there!

![](https://storage.crisp.chat/users/helpdesk/website/fdaaf6688fa42000/b78d676c-9bdf-4d37-8fd2-9258b7_3i1236.png)

**How to Whitelist: Yahoo**

![](https://storage.crisp.chat/users/helpdesk/website/9751ac3cd0f0d800/875317bd-5feb-4fc5-b912-02aec5_hi5hh8.png)

**How to Whitelist: AOL**

![](https://storage.crisp.chat/users/helpdesk/website/acd5d08823206000/4a4ceb44-797f-4182-82a5-7b767c_1d04dop.png)

Didn't answer your question? Send us a message on Intercom to speak to a member of the Customer Success team.

Other useful articles:

[How to unsubscribe from Twine e-mails](https://help.twine.fm/en/articles/3686886-how-do-i-unsubscribe-from-emails)