If you have made collections previously

**If you have made collections previously**

You may not be able to see collections for the following reasons:

Outdated app

The current app version number can be found on the side panel of the top left of the app, the number will be at the bottom.

Update the app in your App / Play store

Email collectorsupport@twine.net with subject line "App updated" to let us know

Wait for us to reinstate you

Maximum submissions reached

Submissions are limited to 175 collections per person.

View your personal dashboard to see your collection number.

Once this has been reached your involvement within the project is over

*

**If you are new to the project**

You may not be able to see collections for the following reasons:

Not yet completed the form within the onboarding email sent by the client

Please locate form and complete

Collections will automatically appear within a few hours of completion

Email address supplied in onboarding form does not match email used on signup

Please locate form and resubmit. Ensure email is typed correctly

Collections will automatically appear within a few hours of completion

*

**Other considerations:**

The mobile device requirements for this project are Android 10 or later / iPhone 6 (currently on iOS 12.5.5) or later.

Collections cannot be accessed with older model devices.

Updated on: 12/12/2022